Steadily growing their footprint since being founded in 1981, TBK Bank, a subsidiary of Triumph Bancorp, Inc., needed a way to be more efficient. Their appraisal work was done manually, which did not allow the bank to easily keep up with their growth. Bank Appraisal Department Manager Gail Payne knew that it was time for a change, and looked to Collateral360 to solve the bank’s pain points. By using Collateral360, Payne and her team could manage all of their property due diligence from a single dashboard. They were able to streamline workflows and improve internal collaboration, which led to immediate results and ROI. In fact, the bank increased their appraisals by 13% without having to hire additional personnel.
“Collateral360 has made everything so much better for use,” Payne said. “We worked with our sales rep to make sure we had it set up exactly how we wanted it. So many times before we just had an Excel spreadsheet where information was left off. Working with EDR to get it exactly how we wanted it and prevent all that from happening has been amazing.”
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