Dan is responsible for overseeing our customer success operations. In his role, he leads our service and fulfillment groups, focusing on the company’s ongoing commitment to deliver the highest level of service to our clients while driving continuous process improvements to decrease production time with EDR products and services.
Dan has been at EDR for over 21 years, holding various positions in his tenure including regional vice president of sales, vice president of production, vice president of customer care, and most recently, managing director of our corporate line of business. During this time, Dan has lead initiatives to enhance operational efficiency, quality improvement and customer experience as well as developing market, product and sales strategies.
Dan graduated and played football at Graceland University with a degree in Social Sciences. He is a huge sports and fishing fanatic, spending his weekends fishing with his three daughters. Dan grew up in Lexington, MA and loves all Boston area teams.